Effective Date: July 2026

The Big Day By Chai ("we", "our", or "us") respects your privacy. This Privacy Policy explains how the The Big Day By Chai app collects, uses, and protects your information.

Information We Collect

When you use the app, we may collect:

• Mobile Number – Used to identify your account by matching it with our existing client records.
• Event Information – Your booking details, event progress, and related information already stored in our systems.
• Support Requests – Any information you choose to include when submitting a support ticket.
• Push Notification Token – Collected only if you choose to enable push notifications. It is used to send event updates, support ticket updates, and other important service notifications.

The app does not access your:

• Camera
• Photo Library
• Contacts
• Location

How We Use Your Information

We use your information to:

• Authenticate your access to the app
• Display your event information
• Process and respond to support requests
• Send important event-related notifications
• Maintain and improve our services