Effective Date: July 2026
The Big Day By Chai ("we", "our", or "us") respects your privacy. This Privacy Policy explains how the The Big Day By Chai app collects, uses, and protects your information.
Information We Collect
When you use the app, we may collect:
- Mobile Number – Used to identify your account by matching it with our existing client records.
- Event Information – Your booking details, event progress, and other information related to your event that is already stored in our systems.
- Event Location – When you use the location or map feature within the app, you may voluntarily select or pin a precise location on a map for your event, such as an event venue. The location you select is collected and used to provide event-related functionality, display the venue, and support services related to your event.
- Support Requests – Any information you choose to include when submitting a support ticket.
- Push Notification Token – Collected only if you choose to enable push notifications. It is used to send event updates, support ticket updates, and other important service notifications.
Location Information
The app may collect precise location information that you voluntarily select or pin within the app using the map/location feature.
This location is associated with your event and may be used to:
- Identify and display your event venue
- Provide event-related functionality
- Help our team understand the event location
- Provide services related to your booking
The app does not continuously track your location or collect your location in the background.
If you grant the app permission to access your device location, we may use your device's location to help you select or identify a location within the app. You remain in control of location permissions through your device settings.
How We Use Your Information
We use your information to: